Changing my Password

Unlike the PIN, your password is tied to your Celo account, and not to a device. Anyone with access to your email and password can log into your Celo account and any information stored therein.

Make sure to keep your password private and secure; if you suspect someone else has access to your password, change it by following these steps:

Android iPhone Web
  1. Head to the More section of Celo.
  2. Open Security.

    android-more-security_button.png
  3. Select Change Password.
  4. Enter your current password to verify your identity.

    Forgotten your password?

    Press Forgot Password and enter your email address. You will be sent a link to reset your password in your email.

  5. Enter a new password, keeping in mind that this password must:
    • be at least 8 characters long
    • contain at least one uppercase character
    • contain at least one lowercase character
    • contain at least one special character (e.g. ! @ #)
  6. Re-enter your new password to ensure that you have not made any typos.

After changing your password, you will be automatically logged out of Celo; log in with your email and new password.

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