The Case is a feature unique to Celo: it provides a formally supported method of discussing patient data.
- A Case contains all the functionalities of a Group.
- A Case contains details of a particular patient, visible to everyone in the Case.
- With the Celo Enterprise License, Case messages can be exported directly to a patient's medical record. This is a feature unavailable in a one-to-one conversation or Group.
Cases remove any potential ambiguity within a conversation about which patient is in the topic of conversation.
However, it is up to you as a user to ensure that the conversation in a Case remains on-topic.
Use a private one-to-one or separate Group conversation to discuss details not directly relevant to the Case.